Please note that effective Monday 20th April, we are limiting our hours for depot drop off and depot collection from 8 am - 12 pm, Mon - Fri. This is to help us comply with the official social distancing policies and to ensure the safety of our customers and staff.

These pickup and collection hours will be active until further notice. We are still available on the phone and website chat between 9am – 5pm AEST, Mon - Fri, where one of our experienced and friendly agents will be more than happy to assist.

Table of Charges

Below is a list of extra charges that you may incur in addition to transportation costs.

  Amount (All inclusive)Comments
Cancellation Fee $100.00 Applicable to any booking cancellations within 24 hours prior to the scheduled collection from the door or drop off to the depot
Personal Items In Vehicle's Boot $110.00 Depot Drop Off Only & Up To 60kg Allowed**

Non-Drivable Vehicle Fee

(Metropolitan Areas Only*)

$385.00 Depot to Depot
$467.50 Depot to Door / Door to Depot
$550.00 Door to Door

Futile Fee
(Wasted Journey)

From $99.00 Metropolitan Area*
From $198.00 Rural Area*
Storage Fee $50 per day Per vehicle:
For Uncollected vehicles and/or unable to take delivery of vehicle within 2 business days of delivery date

*Metropolitan and Rural areas are defined by their distance from the nearest CEVA depot. Roughly anything further than 45 km may be classed as a Rural Area.

**Only applicable on prepaid movements booked directly through the website here or via the Customer Care Centre.

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