Please note that effective Monday 20th April, we are limiting our hours for depot drop off and depot collection from 8 am - 12 pm, Mon - Fri. This is to help us comply with the official social distancing policies and to ensure the safety of our customers and staff.
These pickup and collection hours will be active until further notice. We are still available on the phone and website chat between 9am – 5pm AEST, Mon - Fri, where one of our experienced and friendly agents will be more than happy to assist.
Update Tuesday 2nd April:
Roads have re-opened into the North-West. There is still some minor flooding between Karratha and Port Hedland however this should not affect our operations too much in recommencing services.
Whilst we are clearing the backlog of freight into the area, there may be future delays into Port Hedland, Broome, Derby, Halls Creek, Fitzroy Crossing, Wyndham, Kununurra and Darwin for the next week or so with approximately 5 additional transit days required.
The towns of Karratha, Tom Price, Newman, Paraburdoo, Exmouth and Pannawonica will see no delays going forward once the backlog has been cleared.
Please note that due to Cyclone Veronica there is severe flooding and road closures in the North West of WA. Some of the major towns that are affected are Karratha, Port Hedland, Broome, Derby, Halls Creek, Kununurra, Tom Price, Paraburdoo, Newman, Pannawonica, Onslow, and Exmouth.
This early advice is being provided to assist customers with planning for the inevitable flow on effects that will result from vehicles being delayed in transit.
We are actively managing the situation by communicating revised ETA’s where applicable and we will continue to do everything possible to minimise the inconvenience to our customers.
We will be reassessing the situation throughout the day and will provide further updates accordingly.
Please note this is a force majeure event and is out of CEVA's control.
Thank you for your support.
Customer Service Manager
CEVA Vehicle Logistics