Please note that effective Monday 20th April, we are limiting our hours for depot drop off and depot collection from 8 am - 12 pm, Mon - Fri. This is to help us comply with the official social distancing policies and to ensure the safety of our customers and staff.
These pickup and collection hours will be active until further notice. We are still available on the phone and website chat between 9am – 5pm AEST, Mon - Fri, where one of our experienced and friendly agents will be more than happy to assist.
Due to a high demand of requests for customers to allow a small amount of personal items to be left in the vehicle whilst it is being transported, CEVA Car Carrying now has a Personal Items Policy in place to help our customers.
For an additional cost of $100.00 plus GST, CEVA will allow up to 60kg of items that are neatly packed into appropriate boxes or suitcases in the boot of the vehicle.
You can elect to add this option at any time through the Customer Care Centre on 13 CARS (13 2277) or upon arrival at the depot when dropping off your vehicle, provided you have made a prepaid booking directly with CEVA.
This additional service is available on all of our Transport Options, however, it is ONLY available on movements from a CEVA depot (not including movements going into WA due to quarantine restrictions). Collections from the door (business, residential or otherwise) are NOT eligible for our Personal Items Policy.