We are starting to experience COVID impacts within our teams due to either positive cases or close contacts. As a result, we have experienced some capacity reductions within all areas of our business (both admin and operational).
CEVA has deployed (as per all previous COVID outbreaks) our COVID Safe Plan and is following all Government mandates around operating within the workplace. We also have many staff working from home in a safe environment to ensure their on-going ability to function and remain safe. Due to some capacity reductions across the team, we are seeing some service impacts in relation to customer communications (contacting clients for collections / drop-offs) and on-time delivery performance.
To that end, we are seeing some delays (3-5 days) on both the intrastate and interstate. CEVA is doing all in its power to ensure smooth operations and strong customer service throughout this once again challenging time. To expedite interstate vehicle movements at this time we would recommend booking depot to depot services.
Here’s the fastest way to check the status of your vehicle.
No need to call customer service – our online results give you real-time, detailed progress of your vehicle.
Track and Trace option provides you with up to date information on the status of your car.
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Deliveries to the door are always confirmed via phone call the business day prior. If you have not received a call and confirmed a time frame for delivery, there will be no delivery taking place regardless of the booking ETA. If you have any concerns or would like more information, please contact the Customer Care Centre on 13 CARS (13 2277).