Moving all type of vehicles
Here’s the fastest way to check the status of your vehicle.
No need to call customer service – our online results give you real-time, detailed progress of your vehicle.
Please note that effective Monday 20th April, we are limiting our hours for depot drop off and depot collection from 8am - 12pm, Mon - Fri. This is to help us comply with the official social distancing policies and to ensure the safety of our customers and staff.
These pickup and collection hours will be active until further notice. We are still available on the phone and website chat between 9am - 5pm AEST, Mon - Fri, where one of our experienced and friendly agents will be more than happy to assist. Deliveries to the door are always confirmed via phone call the business day prior. If you have not received a call and confirmed a timeframe for delivery, there will be no delivery taking place regardless of the booking ETA. If you have any concerns or would like more information, please contact the Customer Care Center on 13 CARS (13 2277).
Track and Trace option provides you with up to date information on the status of your car. You can choose one of the following search options:
- Booking Number
- Registration Number / Vehicle Identification Number
- Other ID